Shipping Policy

1. Scope & Applicability

This Shipping Policy applies to all deliveries made through Trity Group websites:

• trityenviron.com (Trity Group - Corporate Website)
• trityenviro.com (Trity Enviro Solutions)
• tritypipes.com (Trity Pipes)

2. Shipping Zones

Trity Group currently ships to the following locations:

3. Delivery Timelines (Trity Pipes)

For standard products from Trity Pipes (PVC, CPVC, UPVC pipes and fittings):

4. Delivery Timelines (Trity Enviro Solutions)

For Trity Enviro Solutions projects:

• Delivery timelines are project-specific and discussed during the consultation phase
• Timelines are documented in the individual Project Agreement
• Factors affecting delivery include: plant size, customization requirements, site readiness, and regulatory approvals
• Equipment delivery and installation are typically separate milestones
• For AMC services, response times are specified in the AMC agreement

Please refer to your Project Agreement for exact delivery schedules. For new inquiries, contact our sales team for a customized timeline.

5. Shipping Charges

Trity Pipes Products

• Within India: Calculated at checkout based on order weight, dimensions, and delivery location
• Free Shipping: Available on orders above ₹10,000 (within India, excluding remote locations)
• Bulk Orders: Shipping costs quoted separately as part of the Purchase Order
• International: Calculated on a case-by-case basis - contact support for a quote

Trity Enviro Solutions

• Shipping, logistics, and installation costs are included in the project quotation
• These costs are specified in the individual Project Agreement
• Additional charges may apply for remote locations or special transportation requirements

6. Order Tracking

Trity Pipes Products:

• Once your order is shipped, you will receive a tracking link via email and SMS
• You can also track your order from your account dashboard
• Tracking updates may take 24-48 hours to appear after dispatch

Trity Enviro Solutions:

• Project milestones and delivery updates are shared through your dedicated project coordinator
• Regular updates are provided via email and phone as per the project communication plan

7. Delivery Issues & Damages

For Trity Pipes Products

• Visible Damage: If the package is visibly damaged upon delivery, please refuse acceptance or note "Damaged" on the delivery receipt
• Hidden Damage: Inspect products within 48 hours of delivery. Report any damage to support@trityenviron.com with photographs
• Lost Packages: If tracking shows "Delivered" but you haven't received the order, contact us within 3 days
• Wrong Item: If you receive incorrect products, notify us within 7 days of delivery

For damage claims, we may require photographs of the product, packaging, and shipping label for investigation.

For Trity Enviro Solutions

• Equipment damages during transit should be noted in the Goods Receipt Note (GRN)
• Notify your project coordinator immediately
• Resolution is governed by the terms of your Project Agreement

8. International Shipping

Trity Pipes offers limited international shipping to select countries.

• Process: Contact our support team for a shipping quote before placing an order
• Customs & Duties: International customers are responsible for all import duties, taxes, and customs clearance fees
• Delivery Timelines: Vary significantly by destination - typically 15-30 business days
• Restrictions: Some products may have export restrictions - check with our team

9. Contact Us

For shipping-related queries or to report delivery issues, please contact us: