Privacy Policy

1. Introduction & Scope

Welcome to Trity Group ("Company," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites:

• trityenviron.com (Trity Group - Corporate Website)
• trityenviro.com (Trity Enviro Solutions - STP/ETP Manufacturing)
• tritypipes.com (Trity Pipes - Pipe Manufacturing)

This policy applies to all products, services, and features offered by Trity Group across all our digital platforms. By using any of our platforms, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

During account registration and use of our services, we collect:

2.2 Information from Google Login

When you choose to register or log in using Google authentication, we receive basic profile information that Google makes available, which may include:

• Name and email address associated with your Google account
• Language preference settings
• Profile picture URL (if you have made it publicly available)

We do not request or store your Google password. Authentication is handled directly through Google's secure systems. You can revoke access at any time from your Google Account settings.

2.3 Automatically Collected Information

For security, identity verification, and service improvement, we automatically record technical information including:

• Network Information: IP addresses and related technical data for fraud prevention and security monitoring
• Device Information: Browser type, operating system, device identifiers, and screen resolution
• Usage Data: Access timestamps, pages visited, time spent on pages, and feature usage patterns

2.4 Transaction Information

When you make purchases or request services, we collect:

• Order history and product/service details
• Payment transaction references (we do not store full credit/debit card numbers)
• Shipping and delivery information
• Communication records with our support team
• Quotations and project-related documents (for Trity Enviro customers)

3. How We Collect Information

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: Processing necessary for account registration, order fulfillment, service delivery, and project execution
• Legitimate Interests: Security monitoring, fraud prevention, service improvement, business analytics, and direct marketing (where permitted)
• Legal Obligation: Compliance with tax, regulatory, anti-fraud, and legal requirements
• Consent: Optional data collection, marketing communications, and cookies (where required)

5. How We Use Your Information

6. Data Sharing & Disclosure

6.1 Internal Sharing Within Trity Group

As a group company, information may be shared between Trity Enviro Solutions and Trity Pipes for:

• Unified customer support and query resolution
• Cross-selling relevant products and services (with appropriate opt-out options)
• Analytics, business intelligence, and service improvement
• Legal and regulatory compliance

6.2 Third-Party Service Providers

We engage trusted third parties to provide services on our behalf, including:

• Payment processing partners (Razorpay, Cashfree, etc.)
• Email and SMS delivery services
• Analytics providers (for website improvement)
• Cloud hosting infrastructure
• Logistics and delivery partners

All third-party providers are bound by data protection agreements and are prohibited from using your data for any purpose other than providing services to Trity Group.

6.3 Legal Disclosures

We may disclose your information if required by law, court order, government regulation, or to protect our rights, property, or safety, or that of our users.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or asset sale, your information may be transferred. We will notify you via email or prominent website notice before any such transfer.

7. Data Security

We implement industry-standard security measures to protect your information:

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: Data retained while your account is active and for a reasonable period thereafter (typically 30 days after account closure)
• Transaction Records: Retained as required by applicable tax and legal requirements (typically 8 years for financial records)
• Inactive Accounts: Accounts with prolonged inactivity (over 3 years) may be archived or deleted after reasonable notice
• Technical Logs: Retained for a limited period (typically 90 days) for security analysis and fraud prevention
• Communication Records: Retained for customer service quality and dispute resolution (typically 2 years)

Upon account deletion request, we will remove or anonymize your personal data, except where retention is required for legal, regulatory, or legitimate business purposes (such as outstanding payments or ongoing disputes).

9. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information in Section 10 below. We will respond to verified requests within 30 days (or as required by applicable law) and may request reasonable identification to verify your identity.

Grievance Officer (As per IT Act 2000)

In compliance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of the Grievance Officer for Trity Group are provided below:

10. Contact Us